Q: Do you have on location pick-ups?

A: NO, we Do Not have on location pick-ups. We are a web based business and do not have a "Brick & Mortar Store". All merchandise is stored off site in a secured location.

Q: What are your store hours?

A: Monday through Friday 8:00 am to 5:00 pm EST.

Q: What is the best way to contact XLB Ventures, LLC "GunXtras"?

A: You can use the "Contact Us" link under "Customer Service" at the bottom of the web page or you can contact us at xlbv@gunxtras.com

Q: Who do you use as your shipping carrier?

A: All items are shipped by the United States Postal Service.

Q: When do you ship?

A: After payment is received items are generally shipped the next day, Monday through Friday and the day after holidays except for Saturdays.

Q: Do you charge sales tax?

A: Yes, we are required by North Carolina state law to charge North Carolina residents sales tax. Sales to any other state resident will not be charged sales tax.

Q: How are shipping charges calculated?

A: Shipping charges are calculated by the shipping weight. XLB Ventures, LLC "GunXtras" does not add extra shipping costs for profit. 

Q: Can the shipping cost be estimated without setting up an account and before check out?

A: Yes, just click on “Item (s)” under Shopping Cart at the top of the page then click on “View Cart”.

Q: What is XLB Ventures, LLC "GunXtras"? Return & Refund policy?

A: Please see "Return & Refunds" under "Information" at the bottom of the web page.

Q: Is XLB Ventures, LLC "GunXtras" Return & Refund policy different from the Manufacturer Warranties & Return Policies?

A: Yes, please read both before you return any item.

Q: Are the products that you carry backed by a warranty?

A: Yes, please refer to the “Manufacturer Warranties & Return Policies“ at the bottom of the web page.

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